Title and Description
Management This document provides an overview of the
project management infrastructure, reporting relationships and
project management activities that exist SDLC. This SOP defines
the SDLC project management process including structure, relationships
and activities associated with recognition, definition, management,
design, implementation, testing, release, operation and management
of a project.
Governance This document provides and overview of
the review, modification and approval process for standard operating
procedures. This SOP establishes the criteria and activities
to be performed in the creation and maintenance of each policy
and/or procedure document.
Management This document defines the procedures and
methodology to employ in proactive and operational capacity
planning. This Sop defines the activities to perform to ensure
that enhancements and new products have an environment that
will meet SDLCs service standards and contractual obligations.
Management This document defines the procedures for
the set-up of platform, network and software components for
a release. The SOP addresses the controlled change and update
of the development, QA, FOA/Beta, staging and production environments.
and Purchasing This document defines the procedures
used to provide an efficient and consistent way of purchasing
asses needed to support the operation of SDLCs business. The
SOP establishes the criteria and procedures for requesting,
approving, ordering and receiving assets, as well as tracking
orders throughout the entire purchasing cycle.
Planning This document provides an overview of the
first phase of the System Development Life Cycle (SDLC). This
SOP identifies the business areas of the company for which the
business strategy, priorities and scope of the release/project
will be determined.
SDLC IT Strategic
Planning This document provides an overview of the
iterative strategic planning process of IT. Information Technology
Strategic planning in an continuous process managed through
a project management methodology. Major changes in the business
environment (internal and/or external) will lead to a re-assessment
of the IT Strategy to ensure it is fully aligned with the business
strategy for the company.
Management This document provides an overview of an efficient and consistent
way of tracking and managing its assets. Assets are defined
as those that are needed to support the operation of the business
and are considered to be assets of the shared nature. This procedure
establishes the criteria to determine which assets need to be
managed, the information that needs to be captured and the process
for which assets are tracked and reported on. The Asset Management
can be initiated upon procuring assets, when assets are
reconfigured, when leases or warranties expire and when assets
are broken or fixed. The objective of this Standard Operating Procedure (SOP) is to
provide SDLC with an efficient and consistent way of tracking
and managing its assets.
Monitoring and Problem Management This document provides
an overview of the monitoring and problem resolution methodology.
This SOP describes the procedures used to define system monitoring,
maintenance, evaluation, escalation and resolution procedures
for operation of systems.
SDLC MIS Reporting
This document provides an overview of the standard
and Ad Hoc reporting process. This SOP establishes the criteria
for accepting, approving, tracking and developing report requests.
The procedure is used for all requests for information in SDLC
and client databases. The procedures employed are identical
for standard or Ad Hoc report requests.
Definition This document provides an overview for
the creation, review and approval of a requirements definition
for a project. This procedure refers to the second phase of
the System Development Life Cycle (SDLC). The primary purpose
of the document is to outline the process used to obtain commitment
between the Performing and Contracting organizations for a project
scope, cost and schedule.
Design This document provides an overview for the
creation, review and approval of detailed technical specifications
for the project. Technical specification incorporated detailed
analysis and design information for project components for the
development, quality and support functions. In addition, sales,
marketing, product management and product development are included
in the review and approval process to ensure compliance with
sales processes and corporate strategy.
Security This document provides an overview of SDLCs
processes and procedures for the developing, implementing and
enforcing system security. Procedures are outlined through flow
charts and descriptions of potential risks and actions to take
to eliminate them. This document provides a blue print for the
definition, design, implementation, testing, refinement and
deployment of system security solutions.
Administration This document provides an overview
of SDLCs processes and procedures for the administering security.
Procedures are outlined through flow charts and descriptions
of tasks to perform for granting access, processing requests
for information and providing input to development and configuration
SDLC Protection of Proprietary Information (POPI)
establishes the procedures used to identify and label proprietary
information and protect it from inadvertent or unauthorized disclosure,
modification or destruction.
Level Agreement This document provides an overview
of the Service Level Agreement (SLA) design process. The SLA
provides a description of the services available to clients
(internal and external) for a product/project. The final SLA
includes a description of all services, their availability during
(24x7, Mon-Fri) and the methods by which the efficiency of the
delivery of these services is monitored and reported.
objective of this document is to provide a consistent
methodology to ensure that defects or bugs identified in
the production environment are reported, tracked, communicated,
and resolved in an efficient manner. A defect occurs when
the production system functionality is not performing in accordance
with the Business/Users needs. This procedure is used to manage
production source code defects and is not intended to manage
system environment problems such as hardware and environment
of Training This document
describes the methods used
to document job related training received by SDLC personnel.
and Documentation This document describes the methods
used to identify, analyze and prepare documentation and training
materials, in order to effectively deploy service enhancements
and products to functional units and end-users. The documentation
summarized in this procedure is limited to training related
materials and product release documentation as outlined in the
Scope of Work (SOW) for a specific project. This procedure
also encompasses the training roles and responsibilities to
effectively perform the knowledge transfer that must occur with
any product/service deployment.
The purpose of
this document is to provide for consistent the design
and implementation of projects. This document focuses on activities
performed during the design of technical design, implementation
and testing of project deliverables after project detail design
is complete. The goal of development is to produce a deliverable
as close to production-quality as possible.
Function The objective of this document is to provide
an overview of the methods used to design and implement quality
monitoring for product/project management. These activities
include contributions to business plans, development of an overall
quality plan, test strategy, integration and system test plans,
preparation and verification of test plans, definition of version
control procedures, execution of test plans and validation,
user acceptance and performance testing, system deployment and
quality monitoring for deployed systems.
The objective of this document is to provide an overview
of the methods used to design and implement deployment plans
for product/project management. This includes the development
of planned tasks for the purpose of rolling out a new system
for FOA, BETA or General Availability as dictated by the requirements
for a product/project. The contents of this procedure in combination
with the methods described in the Site Monitoring and Problem
Management (SOP 1010) procedure provide details for the
design, implementation and operation of monitoring processes
for the deployed system.
of Quality Records
Operating Procedure details the methods SDLC, Inc. uses to control
records relating to the effective operation of the Quality System.
This documentation includes all Quality records that
are established and maintained to provide evidence of conformity
to requirements and of the effective operation of the quality
This includes the Quality Systems Manual, all Standard
Operating Procedures (SOP), Work Instructions, Templates and
Forms. The intent
is to provide requirements for legibility, identification, storage